Frequently Asked Questions

We accept Visa, MasterCard, American Express, and Discover cards as well as PayPal.

Our Customer Service department is available Monday through Friday from 8 a.m. to 5 p.m. ET (closed on major holidays). Simply send an email to customerservice@purcosmetics.com.

No, we are a cruelty-free company that never tests our products on animals.

Our products are paraben-free, gluten-free, and vegan-friendly. You can find this information on every product page on our site.

You can find a list of all ingredients for every product on the individual product pages throughout our site.

Every PÜR purchase includes a 90-day money-back guarantee of the purchase price (excluding shipping and handling), so you can try PÜR risk-free. Visit our Shipping & Returns page for details on how to initiate a return.

Visit our Shipping & Returns Page for more details on shipping times and methods. Our standard shipping time is 5 to 7 business days within the U.S. Upon shipping, we will email you a confirmation that will include a tracking number. If your package has not arrived within the expected time frame, please contact Customer Service at customerservice@purcosmetics.com.